Refund policy
1. Introduction:
At Stroppy Stuff, we aim to ensure that all our customers are satisfied with their purchases. However, we understand that occasionally you may change your mind or find an item to be faulty. We have designed our Returns Policy to ensure that the process is as straightforward as possible.
2. Return Conditions:
The item must be returned within 30 days from the date of delivery.
All returned items must be in new, unused, and in the original packaging condition.
Items must be accompanied by the original purchase receipt or proof of purchase.
3. Faulty Items:
If you believe your item is faulty:
Contact our customer service team at stroppystuff@gmail.com to report the issue and receive instructions on how to return the item.
Once we have inspected the item and confirmed it's faulty, you will be offered a replacement or a full refund, including any postage costs incurred by you.
4. Incorrect Items:
If you have received an incorrect item:
Please contact our customer service immediately at stroppystuff@gmail.com.
We will arrange for the correct item to be sent to you as soon as possible. Return postage for the incorrect item will be covered by us.
5. Change of Mind:
If you change your mind about a purchase:
You can return the item within the 30-day period.
The item must be unused, in its original condition and packaging.
Please note that return postage for change of mind will not be covered by Stroppy Stuff and is the responsibility of the customer.
6. International Returns:
For international returns:
Customers are responsible for all return shipping costs, import duties, and taxes.
Ensure the package is marked as a "RETURNED ITEM" to avoid unnecessary customs charges.
It's advised to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.
7. Refunds:
Once your return is received and inspected:
If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Please allow up to 10 business days for the credit to appear on your statement.
8. Exclusions:
Items that are bought during clearance sales or at significantly discounted prices may not be eligible for returns unless they are faulty.
9. Contact:
If you have any questions or concerns regarding our returns policy, please contact us at:
Email: stroppystuff@gmail.com
Thank you for shopping with Stroppy Stuff. We value your trust and strive to ensure every shopping experience is a positive one.
At Stroppy Stuff, we aim to ensure that all our customers are satisfied with their purchases. However, we understand that occasionally you may change your mind or find an item to be faulty. We have designed our Returns Policy to ensure that the process is as straightforward as possible.
2. Return Conditions:
The item must be returned within 30 days from the date of delivery.
All returned items must be in new, unused, and in the original packaging condition.
Items must be accompanied by the original purchase receipt or proof of purchase.
3. Faulty Items:
If you believe your item is faulty:
Contact our customer service team at stroppystuff@gmail.com to report the issue and receive instructions on how to return the item.
Once we have inspected the item and confirmed it's faulty, you will be offered a replacement or a full refund, including any postage costs incurred by you.
4. Incorrect Items:
If you have received an incorrect item:
Please contact our customer service immediately at stroppystuff@gmail.com.
We will arrange for the correct item to be sent to you as soon as possible. Return postage for the incorrect item will be covered by us.
5. Change of Mind:
If you change your mind about a purchase:
You can return the item within the 30-day period.
The item must be unused, in its original condition and packaging.
Please note that return postage for change of mind will not be covered by Stroppy Stuff and is the responsibility of the customer.
6. International Returns:
For international returns:
Customers are responsible for all return shipping costs, import duties, and taxes.
Ensure the package is marked as a "RETURNED ITEM" to avoid unnecessary customs charges.
It's advised to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.
7. Refunds:
Once your return is received and inspected:
If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Please allow up to 10 business days for the credit to appear on your statement.
8. Exclusions:
Items that are bought during clearance sales or at significantly discounted prices may not be eligible for returns unless they are faulty.
9. Contact:
If you have any questions or concerns regarding our returns policy, please contact us at:
Email: stroppystuff@gmail.com
Thank you for shopping with Stroppy Stuff. We value your trust and strive to ensure every shopping experience is a positive one.